Karen Tseng (’06), Special Advisor to the CEO at Harris Health System, was quoted in a Health Affairs article regarding Harris Health system’s multivisit patient program connecting patients with case-management, social services and ongoing medical care to reduce recurring visits to the emergency department (“A New Way To Support Frequent Emergency Department Visitors,” July 2022). “Every responsible participant in the health care system is looking for ways you can improve care, get to better outcomes, and also rethink and redesign the system where it’s not working.”